Shipping, Returns, Exchanges, & Warranty/Repair

Shipping, Returns, Exchanges, & Warrantydog wearing 2 hounds design collar

We know you are eager to get your new duds, here are all of the details!

How long will it take to receive my harness, collar, and/or leash?

Normally, we carry full stock of every size and color of the Freedom Harness and training leash.  These times aren’t normal (sorry!).  Please expect your Freedom Harness order to ship in 3-5 business days and your collar orders to ship in 10-14 business days (collars and leashes are made custom when you order).  If you have questions or need help, we’d love to hear from you!

Can I track the progress of my order?

Yes, you can track the status of your order in your Orders Page under My Account

How do you ship? How much is shipping? Do you ship internationally?

Most of our orders ship via FedEx One Rate, which arrives anywhere in the United States in 2-3 days.  Exceptions to this would be PO Boxes or if One Rate is not available in your area.  In that case, we will ship via USPS.

For international orders, we ship via Fedex Express International, which delivers in 2-5 days anywhere in the world. Exceptions to this would be PO Boxes or if FedEx International is not available in your area.  In that case, we will ship via USPS.

Please note:  Shipping time does not include production time to make custom items.  Please allow 1-2 business days for your harness order to ship and 5-7 business days for your collar or leash to ship.

What is your return/exchange policy?

Oh no!  Your wiggle-monster wouldn’t hold still and you couldn’t get a good measurement or you read the centimeters side instead of the inches side.  We get it!

Unworn harnesses in new condition (used only to try on for fitting purposes) can be exchanged for just the cost of shipping.  Contact Us for a Return Authorization.

Collars are a little different.  If you need a smaller size collar, we can usually cut that down for you for just the cost of shipping.  If you need a different width or a larger collar, please Contact Us for instructions and we will let you know what the remake fee is based on what we need to do to help you out.  All of our collars are custom-made for each order so if you need to return one for a refund, there will be 20% restocking fee.

If your Freedom Harness is chewed or damaged, we offer a Chewing Warranty.  Please see the Harness Replacement Warranty page for details.

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