Shipping, Returns, and Exchanges

Happy brown dog sits in the forest, wearing a green collar, with its mouth open as if panting.

We know you are eager to get your new duds, here are all of the details!

 

  • 2 Hounds Design practices lean manufacturing, so many products are custom-made for each order. We do our best to have stock for our Freedom Harnesses and training leashes. These orders typically ship within 2-5 business days of your order date.

    Collars, single-connection leashes, Euro leashes, and jingle-free tags are custom-made for each order, and they typically ship within 10-14 business days of the order date. 

    Orders are shipped via USPS Ground Advantage and are typically delivered in about five business days, depending on where in the country you are.* Orders are shipped from Indian Trail, NC.

    Please allow extra delivery time for international orders.

    *Please note:  Shipping time does not include production time.  

    Standard Shipping Costs:

    United States - $9.99

    Canada - $44.00 CAD

    All other countries - Varies based on country

  • Yes, you can track the status of your order in your Orders Page under My Account

  • Orders are shipped via USPS Ground Advantage, typically delivered in about five business days, depending on where in the country you are.* Orders are shipped from Indian Trail, NC.

    Please allow extra delivery time for international orders.

    *Please note:  Shipping time does not include production time.  

    Standard Shipping Costs:

    United States - $9.99

    Canada - $23.00 CAD

    All other countries - Varies based on country

  • Oh no! Your wiggle-monster wouldn’t hold still, and you couldn’t get a good measurement, or you read the centimeter side instead of the inches side. We get it!

    Unworn harnesses and collars in new and unused condition (trying them on for sizing is fine) can be exchanged for just the shipping cost.  Contact Us at woof@2houndsdesign.com to set up your exchange.  Exchanges must be made within 30 days of receiving your order.

    Returns* must also be made within 30 days of receiving your order, and products must be in new and unused condition. Refunds will not be given otherwise. 2 Hounds does not cover return shipping costs, and refunds do not include the shipping cost you paid when placing your order.

    We recommend using USPS Ground Advantage for returns, as it is typically the least expensive shipping method. For a return authorization, contact us at woof@2houndsdesign.com.

    *All of our collars and single-connection leashes are custom-made for each order, so if you need to return one for a refund, there will be a 20% restocking fee. 

    There is no restocking fee for unworn/unused harnesses, training, and Euro leashes.

    Personalized products are not eligible for returns or exchanges. Please ensure your pet's name, phone number, or any other information is entered correctly BEFORE your purchase is complete. If an error occurs due to a mistake in our production process, we will remake it at no charge.  

    If your Freedom Harness is chewed or damaged, we offer a Chewing Warranty.  Please see the Harness Replacement Warranty page for details.

    2 Hounds Design is proud to offer a "Limited Lifetime Guarantee.” We will replace any product that fails or becomes damaged due to manufacturer defects*. 

    *Our guarantee does not cover products which are:

    Outgrown or no longer fits

    Dirty or smelly

    Exhibiting normal wear and tear

    Damaged due to tie-outs

    Chewed webbing or buckles

  • NOTE: Only purchase the chewing warranty if you have an actual chewed Freedom Harness right now!

    Dogs chew things; we get it!

    Our Freedom No-Pull Harnesses come with a lifetime* replacement warranty.  Whether your pup’s had the harness for one week or 10 years, it still qualifies for the warranty!

    Here’s how it works:

    1. Purchase the warranty (one warranty per harness) here:  Freedom Harness Warranty

    2. After purchasing the warranty, email us at woof@2houndsdesign.com and include the following:

    A picture of your chewed harness showing the chewed strap and the size tag (the size tag can be found where the middle front strap is sewn around the velvet strap)

    Confirm the harness color

    Include your order number in the email

     

    We will send your replacement harness in the same size and color!

    *Please note: One (1) warranty is good for replacing one (1) harness only.

    Examples:

    -If you have two chewed Freedom No-Pull harnesses that need replacing, you must purchase two warranties.

    -If your replacement Freedom No-Pull harness gets chewed and needs replacing, you must purchase another warranty.

    Purchasing this warranty when buying a new Freedom No-Pull harness is unnecessary. You can buy the warranty if and when you need it.

    The replacement warranty applies to the harness only and does not cover the training leash. If your leash has been chewed, please contact us at woof@2houndsdesign.com.

    About the Freedom Harness and Chewing

    The nylon webbing used for the Freedom No-Pull harness has a 3800 lb test strength, the same grade used to tow small vehicles. It does not break apart or fray when worn by a dog, no matter how large or strong. However, it can rip if it is chewed on or comes into contact with something sharp.

    As the harness is designed for walking your dog, we recommend not leaving it on your dog when you are not actively using it to walk/train him or her. If the harness is on a dog when unattended, it takes only a few seconds for the dog to nip a strap.

    *Note: Dirty, outgrown, or lost Freedom No-Pull harnesses are not covered by the warranty.

    *Additional Note: The chewing warranty is excluded from all coupons.