Terms of Use
Terms & Conditions
We sincerely appreciate your business and want your experience with 2 Hounds Design to be positive. We hope that you will be pleased with the products you receive. Please allow up to 14 days during the busy season for your order to be made and shipped. If we can get it out before then, we promise we will!
Because collars and leashes are custom-made when you place your order, your credit card is charged at the time that you place your order. Please understand that you are responsible for determining the appropriate size and width collar for your dog. Because we are making collars for dogs we can't see and don't know personally, we are not responsible if you order a 2" wide size small (10-15") collar for your 6 lb dog. It is up to you to order the correct size and width collar for your dog. All of our collars and single-connection leashes are custom-made for each order, so if you need to return one for a refund, there will be a 20% restocking fee.
Replacements are offered in the case of a defect in materials or workmanship. If you receive your collar and there is a flaw, stain, defect, etc. (this is VERY rare), please contact us within 10 days. Normal wear and tear is not covered under this warranty.
The size guidelines offered are only guidelines and do not take the place of measuring your dog. If you are unsure about the size you need, please measure first!